Hi, I write just to let other people be aware before they are going to buy something. I bought Isadora Primer, Isadora Cover-up foundation/concealer and water proof gel eyebrows in Debenhams IBN Mall (28 April 2017).
Then, I realized i dont need the primer so I called Alshaya Customer Service, I spoke to Ms. Dana (1st March 2017) and asked her if I can have my item replace in Mall of the Emirates. She said yes Madam you can have it exchange at any of our branch, they will give you a voucher card which you can purchase at any of our store. I ended up the call with a big thank you.
Though it is mentioned also in the receipt. So then I went to Debenhams MOE because my house is a walking distance only from my house. I approached one of the cashier from the second floor and told if I could exchange the primer I bought yesterday and she said go to 3rd floor. So, I went....unfortunately they did not allow me to replace my Item and instead they want me to go back to IBN which is a big hassle for me.
It was replace but.... It took a lot of effort. I am definitely not coming back to that store. They treat me like that maybe because I look poor...
though I am really poor..
But I save to buy things on my own. The percentage of poor, medium poor to rich people are higher and if you guys are not taking care of people like us then good luck.
Review about: Debenhams Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.